Privacy Policy

1. Who We Are

Royalso LLC (“Royalso,” “we,” “us,” or “our”) is a digital marketing and web design agency registered in New York, United States, with its principal place of business at 1524 Broad St, North Bellmore, NY 11710. We operate the website royalso.com and provide web design, local SEO, Google and Meta advertising management, and AI automation services to service businesses across the United States.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, contact us, or use our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide directly:

• Contact information: name, email address, phone number, and business name when you submit an inquiry form, request a free audit, or contact us by email
• Business information: website URL, type of business, marketing budget range, and a description of your needs when you complete our intake questionnaire
• Communications: the content of any messages, emails, or other communications you send to us

Information collected automatically:

• Usage data: pages visited, time spent on pages, links clicked, and referring URLs, collected via Google Analytics
• Device and browser information: IP address, browser type and version, operating system, and screen resolution
• Cookie data: session identifiers and preference data stored via cookies and similar technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide the free audit you requested, and deliver our services
• To communicate with you about your project, proposals, and ongoing service delivery
• To send you relevant updates about our services where you have consented to receive them
• To analyze website usage and improve the performance, content, and functionality of royalso.com
• To comply with legal obligations and protect our legal rights
• To prevent fraud, abuse, and other harmful activity

4. GoHighLevel CRM and Third-Party Services

We use GoHighLevel as our Customer Relationship Management (CRM) platform. Information you submit through forms on our website — including your name, email, phone number, and business details — is transmitted to and stored in GoHighLevel. By submitting a form on our website, you consent to your information being processed by GoHighLevel in accordance with their Privacy Policy available at gohighlevel.com.

We also use the following third-party services that may process your data:

• Google Analytics: Website traffic analysis. Data is anonymized and subject to Google’s Privacy Policy.
• Google Ads and Meta Ads: Advertising platforms used to run paid campaigns. These platforms use cookies for ad targeting.
• Rank Math SEO: Website SEO management plugin. Operates within our WordPress installation.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the following limited circumstances:

• Service providers: We share information with GoHighLevel, Google, and other service providers who assist us in delivering our services. These providers are contractually required to protect your information and use it only for the purposes we specify.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Royalso LLC, our clients, or others.
• Business transfers: If Royalso LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain our business records, comply with legal obligations, and resolve any disputes. Specifically:

• Contact and inquiry information is retained for up to 3 years from the date of last contact
• Client project records are retained for up to 7 years from project completion for accounting and legal purposes
• Website analytics data is retained according to Google Analytics default retention settings (14 months by default)
• You may request deletion of your personal information at any time by contacting us at [email protected]

7. Your Rights Under CCPA and Applicable US Privacy Laws

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to know: You may request information about what personal data we hold about you, how we collected it, and how we use it
• Right to delete: You may request that we delete personal information we have collected about you, subject to certain exceptions
• Right to correct: You may request correction of inaccurate personal information
• Right to opt out: You may opt out of any sale or sharing of your personal information. We do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 45 days.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption. Our CRM platform GoHighLevel maintains its own security certifications and protocols.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Mail: Royalso LLC, 1524 Broad St, North Bellmore, NY 11710